SERVICE CHANGES DURING COVID-19 

We take your health, safety, and overall wellness seriously and recognize there is an ongoing need for personal and health support during this challenging time.

As stated by BC Health Minister Bonnie Henry, “Certain persons or populations will be particularly burdened as a result of a reduction in non-essential services. As such, patients and clients should have the ability to have their health monitored and it be reevaluated as required.”

As such, we are developing a plan for patients requiring non essential care. 

We are offering virtual tele-health services. 

In exceptional cases, in person services may be available. 

Please see below for more details.

VIRTUAL SERVICES MAY INCLUDE:

  • Existing patient consultations and follow up related to acupuncture, traditional Chinese medicine and Western herbal medicine. This can include many structural, internal or mental health concerns we have a history of working with together.
  • New patient intakes: Due to our inability to conduct a full and proper intake through virtual services, only limited new patient internal health concerns can be addressed via tele-medicne. Appropriate new intakes include minor physical concerns such as musculoskeletal pain, and issues related to stress, anxiety, and other minor mental health concerns.

WHAT IN PERSON SERVICES ARE AVAILABLE AT THIS CLINIC AT THIS TIME?

  • EMERGENT CARE
    • Emergent care is defined as immediate management or treatment of potentially life-threatening conditions. For traditional Chinese medicine practitioners and acupuncturists, this would be the rarest of emergency circumstances. As such, those patients would be referred to an alternate emergency service provider.
  • URGENT CARE
    • Urgent care focuses on the management and treatment of conditions that require prompt attention. For traditional Chinese medicine practitioners and acupuncturists, these cases should be treated as minimally as possible and only when the practitioner has assessed the type and severity of the condition and concluded that the risk of not providing treatment outweighs the risk to the public, patient and practitioner. Urgent care needs may include (but are not limited to):
      • Severe pain which may otherwise be permanently exacerbated without interim treatment
      • Severe addiction issues which may relapse without interim treatment
      • Mental health/depression which may worsen without interim treatment
      • Terminal or aggressively progressive conditions where a delay of treatment will have an adverse effect that outweighs the risks to patients, staff, the community, and individuals

WHAT IN PERSON SERVICES ARE NOT AVAILABLE AT THIS TIME?

  • NON-ESSENTIAL CARE is routine or non-urgent treatment and would include (but is not limited to):
    • Routine follow-up assessments and treatment
    • Routine preventative therapies
    • Cosmetic and aesthetic acupuncture treatment
    • Non-urgent care to existing conditions

We want to be able to take measured action should your needs change and essential (emergent or urgent) care is required.

  • This plan may include instructing patients to contact our office should their condition change
  • providing ongoing follow up to assess patients’ condition
  • or immediately directing patients to an alternate source of care, such as another health care professional or hospital.

FOR PATIENT, PRACTITIONER AND COMMUNITY SAFETY, THE FOLLOWING SCREENING MEASURES WILL BE TAKEN:

Prospective patients will be 

  • pre-screened by phone whenever possible
  • asked to use the COVID-19 BC Support App and Self-Assessment Tool to help determine if you need further assessment or testing for COVID-19.
  • Asked the following questions:
    • Are you experiencing any symptoms of COVID-19, as described by the BCCDC? (Ie. cough, sneezing, fever, sore throat, and difficulty breathing?
    • Have you recently travelled outside of Canada?
    • Have you had any contact with individuals who have a confirmed or presumptive diagnosis of COVID-19?
  • Prospective patients will be assessed for appropriateness of virtual or in person care.

VIRTUAL CARE WILL BE PROVIDED IN COMPLIANCE WITH

  • CTCMA Practice Standard on Tele-Practice During the COVID-19 Pandemic for the requirements on the use of communications technology for the delivery of traditional Chinese medicine and/or acupuncture services
  • The Office of Virtual Health and Digital Health Team at Provincial Health Services Authority (PHSA) Virtual Health toolkit, endorsed by the Ministry of Health
  • BC’s Personal Information Protection Act (PIPA) regarding collection, use, and disclosure of information

FOR PATIENT, PRACTITIONER AND COMMUNITY SAFETY, THE FOLLOWING SAFETY MEASURES WILL BE TAKEN FOR HANDS ON CARE:

  • Infection control practices recommended by the CTCMA, BCCDC, and Public Health Agency of Canada will be strictly followed
  • If we are not able to ensure adequate infection control, hands on care will not be provided to the patient, who will instead be referred to another provider or facility.

ADDITIONAL RECOMMENDATIONS FOLLOWED FOR PATIENT PROTECTION:

  • BCCDC position and recommendation regarding unproven therapies for COVID-19 strongly discourages the use of any unproven therapies, including traditional Chinese medicines, outside of clinical trials due to the lack of data to better inform practice and ensure patient and public safety.
  • CTCMA Registrants must adhere to the Code of Ethics and are responsible to the public to provide information that is fair, accurate and objective. 
  • Advertising and marketing of services and/or products must be compliant with CTCMA Bylaws. Registrants must not make claims that overstate or embellish the efficacy of therapies and/or products that could be reasonably seen to be misleading.

FOR FURTHER PATIENT EDUCATION & RESOURCES PLEASE VISIT